@joshykobyashi zeros in on the key performance indicators (KPIs) essential for various departments within an agency.Lead Generation Department: Discover how to gauge lead conversion rate, cost per lead, and the ROI of lead generation efforts.Sales Department: Understand the dynamics of sales conversion rate, average deal size, and the length of the sales cycle.Fulfillment Department: Learn about project completion rate, client satisfaction rate, and Net Promoter Score (NPS).Human Resources Department: Dive into assessing employee turnover rate, engagement score, and the average training hours per employee.Finance Department: Explore the financial health through gross margin, operating expense ratio, and net profit margin.<br/>Please remember that the application of these KPIs must align with your agency's specific goals and context. This episode serves as a roadmap to ensure your metrics reflect your unique business environment. Join us to enhance your agency's operational efficiency and grow your business.Link to resources: Client Management Template Pack

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