244: Should Coaches Ever Give Refunds?

Find the full transcript for this episode and other resources for coaches at prosperouscoach.com/244.<br/><br/>Also mentioned:<br/>Episode 243 about how to prevent refund requests  <br/>Fill out the application to work with me in my VIP mentoring program for coaches.<br/><br/>In my first year of helping coaches to build their coaching business, one of my clients asked for a full refund after I spent 6 months of private work with her. I was floored and had not seen this coming!I found out later that she had asked for a full refund from her coaching training school as well and I knew that this was really about her needing money.I had a phone conversation with her and told her that I couldn’t in good conscience refund her because I had already given her my time and her post program results were her responsibility — something I could not control. But she threatened to complain to Visa, Better Business Bureau and PayPal, so I gave her a full refund to remove those threats. I thought it was just as well that she wouldn’t be a coach. And, I felt compassion that her financial straits were such that she was searching for money.I will never again give a full refund for time that I already spent one on one with a client unless my integrity is clear that I should. <br/>Rhonda Hess helps new coaches choose a smart coaching niche and launch with confidence. For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a call.<br/><br/>Or if you're stuck on your coaching niche, grab a Nail Your Niche Strategy Session with Rhonda here.