69. 38 points of contact (Support)

We recognize that it is critical for incoming students to feel supported. Therefore, from the time a student commits to our institution (through the paying of their enrollment deposit) to the start of fall semester, we have 38 points of contact with each incoming student. These forms of communication include a welcome letter; outreach through phone, text, postcards, handwritten letters, and social media; placing them in interest-based Facebook groups; an online orientation process; mailing them a welcome packet and other handwritten notes; providing Personalized Visits; and through Facebook live chats. These points of outreach ensure students start school on the right foot and allow each student to develop relationships with key personnel on campus.