Advanced Tech for Collections with Chris Hopkins

On this episode of Collecting Thoughts, Senior Director of Product Management at C&R Software, Chris Hopkins, joins the show.
Chris has been knee-deep in the space for over 30 years and is an experienced product manager, leveraging technological advancements at the forefront of collections and recovery to deliver best-in-class solutions to organizations globally.
Today, Chris and Christina discuss machine learning, chatbots, and audio analytics and how companies can best employ all three aspects to improve outcomes for both the consumer and the creditor.
They also touch on the benefits of adapting their business to cloud computing and the advancements involved.
Check out Chris Hopkins on LinkedIn