CEO Series: Customer Satisfaction in the Digital Age

CEO Michelle Korsmo talks to Julie De Cock of Key West’s La Crêperie French Café and ViV Wine Bistro about bringing authentic French cuisine to the vacation hot spot in another installment of Order Up’s CEO-hosted miniseries. In this episode, Julie shares her approach to curating a digital presence and finding longevity in customer relationships and her team.(03:12) – Introducing Julie De Cock(07:00) – Digital presence(10:17) –ViV Wine Bistro(14:11) – Providing excellent service(16:54) – Hospitality in a vacation destination (21:38) – Looking ahead<br/>Listen to the previous CEO Series installment: “How NRAEF Programs Build a Strong Workforce and Industry.”This podcast is intended for general informational purposes, and nothing in this podcast shall be deemed to create or grant any rights to any third parties. The views expressed by the guest speaker in this podcast are solely those of the guest speaker and do not necessarily represent the opinions of the National Restaurant Association (Association) and its affiliates. The Association does not warrant or guarantee the accuracy or suitability of any information offered. Listeners are encouraged to do their own research and consider the applicability and suitability of the information provided for their own individual circumstances. If you'd like to receive new episodes as they're published, please subscribe to Order Up in Apple Podcasts, Google Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.