Culture Rules With Mark Miller, Chick-fil-A

Faithful on the Clock is a podcast with the mission of getting your work and faith aligned. We want you to understand Who you're serving and why so you can get more joy and legacy from every minute spent on the clock. Thanks for joining us and taking this step toward a more fulfilling job and relationship with God!Want to join us on social media? We'd love to have you stay up-to-date with the show on all our platforms!TwitterFacebookPinterestInstagramLinkedInYouTubeIn this episode...Culture Rules With Mark Miller, Chick-fil-A What does it take to build a healthy, high performance culture? In Episode 75 of Faithful on the Clock, host Wanda Thibodeaux welcomes guest Mark Miller, Vice President of High Performance Leadership at Chick-fil-A, to reveal the three rules for creating an ideal work environment. Want to get in touch with Mark Miller? Give him a call: 678-612-8441Timestamps:[00:04] - Intro[00:51] - Welcome to Mark and summary of his career[01:59] - How Mark’s perspective is different now than when he started[03:16] - The three conditions for high performance culture: alignment, performance, and improvement[06:50] - The three rules for high performance culture: aspire, amplify, and adapt[09:36] - Three tips for enhancing (adapting) your culture[11:22] - Recap of three enhancement tips[12:01] - What leaders can do to fight the tendency to get comfortable and ensure they’re always improving and adapting[13:37] - What leaders can do for further protection against getting too comfortable (listening)[15:10] - Statistical discussion of culture ROI and the gap between leader and worker perceptions — what causes leaders to be misaligned[22:02] - What Mark wants young leaders and workers to understand the most[23:17] - Advice from Mark about not having a direction to grow in[24:43] - Mark’s guiding scripture verse and why it’s significant to his picture of leadership[29:02] - Recommendations for Mark’s books/What’s coming up next
Key takeaways:As the Vice President of High Performance Leadership at Chick-fil-A, Mark Miller has 44 years of experience with Chick-fil-A. Over those years, he’s learned that leadership is much more complex than he would have thought, and he’s earned an appreciation for those who can lead well.There are three conditions for high performance culture: alignment, performance, and improvement. To check to see if you need to do better, go back to your cultural aspiration and look for gaps you can close.There are three rules for a culture to get to an optimal level: aspire, amplify, and adapt. Aspire means to share your hopes and dreams for the future. Amplify means you look for opportunities to put attention on your aspiration. Adapt means you constantly look for ways to enhance the culture.To enhance your culture (adapt), look for critical gaps or patterns of unhealthy behavior, double down on your strengths, and add new capabilities.To prevent yourself from getting too comfortable at the top, listen wel