Ep. 10: Jennifer Bok, AVP, Information Technology, Nationwide Insurance

Join us as we dive into the inspiring journey of Jennifer Bok, a dedicated Contact Center leader at Nationwide Insurance, ranked 83rd on the Fortune 500 list. Discover how she fosters a culture of empathy and care, empowering her team members to succeed and explore new opportunities within the company. Jennifer's passion for delivering excellent customer experiences and her commitment to leveraging AI technology for enhanced support processes make her a remarkable leader. Tune in to learn how she drives talent development and cultivates a customer-centric culture at Nationwide. <br/><br/>This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit framefm.substack.com