In this episode Wendy Liebmann talks with Phil Wahba, senior writer at Fortune magazine, about what it takes to lead successful retail companies in complex times, as operational issues clash with increasingly demanding shopper and workforce expectations. They discuss:The qualities the next generation of retail leaders must have to succeedHow empathy is a critical CEO requirement in post-Covid times when companies are demanding a lot more of employeesThe need to adapt the structure of the C-suite to the new reality of a company.How a culture of stagnation and lack of experimentation cannot be overcome overnight by even the most innovative leadersHow the best leaders – in retail and in general -- get the fundamentals right first and always, and are not distracted by “bright shiny” thingsHow not everything Gen Z entrepreneurs do will revolutionize the (retail) worldThe characteristics that will define retail winners and losers in the future. Who’s getting it right now. (We name names.)

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