How much customer friction do you need? Two-factor authentication & the day time stood still.

Dan Woods, ex-CIA and FBI and current Head of Global Intelligence at F5, shares his stories of IT security, cyber terrorism, makes his triumphant return to the program. He discusses customer friction, two-factor authentication, and shares an incredible story about the time a 30 second conversation cancelled daylight savings time for an entire nation.Bonus show notes: You can see Dan's fierce beard here.