Insights from Matt Grotenstein Founder of Boston.ai: Artificial Intelligence DATA Services, Metamorphosis of Language Industry?

Another exciting conversation! I'm thrilled to announce this week's #episode of the Localization Fireside Chat series, where we will be hosting a true industry visionary, Matt Grotenstein, Founder and CEO of www.Boston.ai! During the meeting, Matt and Robin started by discussing their early arrival and their shared background in sales. They adjusted their audio and video settings for a smooth conversation, reflecting on the success of their previous talks and the positive audience feedback. Matt recounted attending a Bruce Springsteen concert with his wife. The main focus turned to Matt's new company, Boston AI. They explored opportunities and challenges in the AI industry, particularly its impact on the localization business. Matt stressed the importance of embracing AI as an asset, not a threat. Boston AI specializes in interpretation and AI data creation. Robin inquired about integrating AI services into a localization company, and Matt suggested collaboration with existing tech or developing their own. They discussed the need for Language Service Providers (LSPs) to modernize their offerings to remain competitive, considering a potential divide between those favoring full automation and those valuing human involvement. They dove into AI services' specifics like data annotation and training collection. Matt cited projects like training voice engines and providing call center data. Quality assurance's significance in AI services and the potential of synthetic data generation were also highlighted. Various industries benefiting from AI services were explored – language tech, e-commerce, healthcare, finance, gaming, etc. Building relationships with data providers and carving a niche were stressed for LSPs. Wrapping up, Matt shared Boston AI's short-term (solidifying customer relationships) and long-term (expanding to new industries) goals. The conversation touched on presenting a new image to potential clients and the need for LSPs to adapt to the AI industry.