Maintaining Quality Within an Outreach Program

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with quality management coordinator Kate Pearce about optimizing preanalytic quality for specimens received from outreach laboratory customers. Specific topics of discussion include:  What to consider when monitoring the quality of preanalytic specimens, and which quality measures to monitor.   How to reduce lost or mislabeled specimens.  The most common errors encountered during the preanalytic phase, and how to work with customers to reduce those errors.  Lessons learned from managing operational quality.