On the podcast today we're kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - its people.In part one we're focusing on people strategy and speaking with senior leaders to explore their approach to talent management and building great workplace culture.In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee, Brooke Gray, Director of People, Equator Coffees and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.Credits music: "3 Lies" by Alessia Piermarini in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

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