The AI-Powered Future of Hospitality: A Chat with Luca Zambello

In a recent podcast hosted by Charles, CEO at TopLeads, Luca Zambello, the CEO of Journey, delves into the transformative power of AI in the hospitality sector. Born and raised in Italy, Luca moved to the U.S. with entrepreneurial aspirations. He began his journey with a luxury villa rental business, which quickly adapted to the changing landscape of online bookings. This experience led him to develop Journey, an AI-powered platform designed to automate guest experiences and property operations. The platform, which boasts features like GPT-powered listing descriptions and chatbots, aims to consolidate multiple tools into one, offering a streamlined experience for property managers. Luca emphasizes the importance of discipline, resilience, and the willingness to learn from failures in achieving success. He envisions a future where AI will drive massive changes across industries, with companies like Journey leading the way in specialized sectors.