The Human Side of Healthcare Automation: Lessons from IU Health's Success

In this insightful episode, we delve into the transformative journey of IU Health as it embraces automation, mainly through Robotic Process Automation (RPA), to enhance efficiency, accuracy, and patient care. Our guests, Angela Smith from IU Health and Matt Gustitus of Digital Workforce Solution, share their experiences and the strategic steps to integrate automation within healthcare operations. This dialogue sheds light on establishing a Center of Excellence (CoE) for automation, underscoring the critical role of consistency, governance, and the importance of building trust between business and IT. Through engaging conversations, they highlight two major automation successes: the rapid response to the NCAA's registration needs and the "Golden Ridge" process for patient registration, demonstrating the practical benefits of automation in healthcare. The episode also explores the collaborative relationship with DWS, the selection of Blue Prism as their automation tool and the collective effort in overcoming challenges and achieving continuous improvement. Emphasizing the human aspect of digital workforce integration, this discussion is a testament to the power of teamwork, open-mindedness, and the significant impact of starting small and scaling over time. Join us as we explore how IU Health navigates the complexities of automation, fostering a culture that values contributions, learning, and the seamless integration of technology to improve patient experiences.