Understanding Travel Insurance with Kelly Sahner

Nobody likes talking about travel insurance… until it saves the day. Kelly Sahner, the chief commercial officer at Trip Mate, has seen a travel insurance policy save people’s vacations — and maybe their lives — more times than she can count. She joins this episode of Gather and Go to help us make sense of this topic that can be complicated but critical for successful travel experiences. Kelly shares insights on how to buy travel insurance in a crowded market and how you can offer it to your tour clients in a way that meets their needs. Plus, we have news about new requirements for travel to Europe; a Road Tip about how to pay for travel expenses on the road; and a Hot Minute about the need for new blood in the tourism industry. Insights from Kelly Sahner: On the value of travel insurance: “You hear how important travel insurance is from people who didn’t have it and wish they had it…. You’re spending thousands or tens of thousands of dollars on your trip. What if the unexpected happens? We think of travel insurance as protecting you from the unknown and protecting the money you spent on your trip. It’s really hedging your bets.” On offering travel insurance to your clients: “If [people] want to offer insurance, they need to know that it’s a regulated product. They have to have a license in their home state. And depending on the states they’re selling to, they may need to pick up a New York license or a Hawaii license…. You can’t include insurance. It can’t be a tie-in sale. There are a lot of rules and regulations.” On the difference between travel insurance and business insurance: “[Errors and omissions insurance] a completely different policy than a travel insurance policy. Travel insurance protects the traveler. The agency has their own policies to protect them in case someone sues them or there’s an error.” Resources Mentioned in This Episode Learn more about Trip Mate at t. Apply to attend our Louisiana River Region FAM tour at grouptravelleader.com/louisiana-christmas-fam. Sign up for notifications for all our OnSite FAM opportunities at grouptravelleader.com/fams. Key Moments From This Episode 1:17 — Travel News: New requirements for travel to Europe 2:50 — Road Tip: How to pay for travel purchases 9:24 — FAM tour opportunities 12:52 — How Kelly Sahner found her calling in travel insurance 16:22 — What makes travel insurance so important 26:42 — Figuring out where to buy travel insurance 31:52 — Should your company sell travel insurance to clients? 37:21 — Rules about packaging insurance 39:14 — Other insurance travel businesses need 30:17 — The value proposition of friendship-building travel About the Podcast Gather and Go with Brian Jewell is a tourism podcast that helps group tra