Why Robots and Systems Can’t Replace Human Connection

Human Connection Is Key To Sales Professionalism In this episode of the Sales Gravy podcast, Jeb Blount talks to Will Yarbrough, VP of Sales at Fleetio, about what it means to be a human seller in modern society. Yarbrough shares his experience selling fleet management software to a tough, blue-collar demographic, and the challenges of hiring for industry experience versus coaching new hires with the right mindset. Jeb and Will also dive into the importance of having organic conversations versus over-engineering the sales process. In this conversation, you'll learn the value of a good first impression, how to maintain engagement with a prospect following a demo, and why being coachable is a strength in sales. Key Takeaways: Dress appropriately for the situation and audience— it's the little things that close the sale. Do research on who you're trying to sell to and a personalized follow-up email after a demo or meeting that adds value to the conversation. Video messages following a meeting are a unique way to stay in front of your prospect and show them you truly care about helping them solve their business challenges. Use handwritten notes to show appreciation and make your communication more human. Taking the time to write a note to your prospect demonstrates your commitment to professionalism and helps built trust. Taking a phone first sales approach still matters, especially in a world taken over by AI. Leverage checklists to remember and systematize important tasks. Even surgeons and pilots use checklists to make sure that details don't fall through the cracks. Sales is a contact sport. Leaders should train, drill, and reinforce the basics and fundamentals with their sales team every single day.