02:18 - What does team conflict look like?04:28 - Bad apples can often be the origin of conflict in a team.07:24 - Lloyd shares various examples of conflict in the workplace.10:21 - What leadership techniques can be used to defuse conflicts?12:29 - If you can prevent a conflict in the first place, that’s a huge win.13:29 - A good leader must know how to mediate between parties in conflict.15:54 - When you side with one party over another, the team needs an explanation.18:17 - One-on-one catch-ups can go a long way in preventing conflict.23:38 - This quality will stand you in good stead as a conflict manager.24:49 - In some cases, conflict avoidance is the best tactic.29:30 - Collaboration is the ideal scenario for conflict resolution.33:46 - Conflict negotiation is healthy as long as things don’t escalate.35:21 - This is an unusual but often effective negotiation technique…

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