02:05 - What's appointment setting in the context of sales? Charley defines setters and sales closers.06:41 - When the person selling to you is impersonating someone else…13:59 - High-ticket appointment setting generally lead to a phone call. But does it have to?16:56 - How do magnets play a role in lead generation and appointment setting?20:20 - Charley has worked with multiple agencies, some of which provide top closers and setters.25:51 - There are a number of considerations when taking on setters and closers.28:18 - For optimum results, you want the various parties involved to work hand in hand.30:01 - What are the best mediums for setting and closing?32:50 - James and Charley discuss the different pay arrangements for setters and closers…35:58 - There naturally has to be a way of controlling performance quality…42:49 - Charley discusses the first step he takes in evaluating the need for appointments setting.44:24 - With all the suppliers Charley deals with, is there any kind of bias?

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