#19 - Eric Berger: Healthcare’s ‘we’re going to need a bigger boat’ moment

In this episode, Eric Berger sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:* How IT has become a strategic priority in healthcare* What ROI means in today’s business environment* What comes next for generative AI in healthcare* And much more.—- Eric Berger is a member of Bain’s Healthcare & Life Sciences and Private Equity practices with more than 10 years of consulting experience.Eric advises clients across a range of industries, with a focus in private equity funds as well as healthcare payers and services and biotech / pharma. He has additional experience in industrial goods and services and consumer packaged goods.He holds expertise in topics related to commercial due diligence, business unit strategy, operating model, organization design, pricing, brand strategy and mergers & acquisitions.Prior to joining Bain in 2011, Eric worked for a small consulting firm in Boston focused on the pharmaceutical, biotech and medical device industries. Previously, he was a researcher in organic chemistry at Harvard University. Eric has published in Science and the Journal of the American Chemical Society and was awarded a grant from the Howard Hughes Medical Institute and the Jean Dreyfus Boissevain scholarship.Eric earned an MBA from MIT Sloan School of Management. He holds a BA cum laude and MA in chemistry from Harvard University.—- OutlineHere are the timestamps for this episode.(00:00) - Intro(00:15) - The state of healthcare IT(01:25) - Healthcare executives’ mindset today(02:55) - Healthcare’s ‘new normal’ is here(05:30) - IT is a strategic priority in healthcare(07:40) - Competing priorities and feelings among the healthcare C-suite(09:40) - The rapidly evolving role of the healthcare CIO(10:50) - What ROI means in today’s environment(12:35) - Healthcare executives are making technology investments in these key areas(13:44) - Why patient experience and quality are significant priorities(16:19) - Generative AI in healthcare - where are we now?(18:43) - The leading vanguard of health systems using AI(19:30) - Using Generative AI for healthcare’s unstructured data(21:41) - From thinking about AI use cases to a focus on how AI impacts business strategy(26:52) - What comes next for AI in healthcare?(29:52) - EndRelevant links* Eric Berger on LinkedIn* Dr. Neinstein on LinkedIn and Twitter* Notable on LinkedIn* Notable Perspectives