376 - Digital Health Implementations: Navigating Change, Collaboration, and Adoption

This episode of Talking HealthTech was recorded at, the THT Winter Summit 2023.  The focus is on digital health implementations and the challenges of navigating change, collaboration, and adoption. The panel includes David Kim from 3M, Sophie Turner from Talking HealthTech, Karen Vander-Wal from Sunshine Coast Health, and Dr. Bhavesh Patel, a Senior Paediatric Surgeon. Together, they discuss the successful implementation of new speech recognition workflows at Sunshine Coast Health using 3M's AI-driven speech understanding technology. They explore the importance of organisational support, the right implementation strategies, and the adoption process that led to project success.
Key Takeaways:- Understanding user requirements and their learning styles is crucial in developing effective training programs for new technology adoption.- Having a dedicated education and adoption role, like Karen Vander-Wal, is essential in providing ongoing support and assistance to users.- The partnership between technology vendors and clinicians is valuable, as their deep understanding of clinician pain points allows for real-time feedback and collaborative problem-solving.- Successful technology implementation requires building relationships, trust, and strong communication between clinicians, vendors, and patients.- Having recognized Change Champions, especially senior clinicians, increases credibility and support for change initiatives.
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