Chris Boggs (Cremation Society of Maryland): How this funeral home does 5,000 calls a year | #32

In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home. Cremation Society of Maryland alone does 5,000 calls per year. Chris shares the insights in such a running a high volume and efficient deathcare operation.Timestamps <br />(00:00) Intro <br />(00:53) Welcome to Direct Cremation Podcast <br />(03:35) The beginning of Chris' professional career <br />(09:33) How is the cremation society of Maryland team structured? <br />(12:49) The business model <br />(14:32) The phone answering system <br />(20:02) “We only have one shot” <br />(22:13) Will: Compete! All we do is competing <br />(23:43) How to maintain and drive case volume <br />(25:53) Do they do any paid ads? <br />(31:03) "It's not a job, it's a lifestyle" <br />(33:01) "Burnout is a real thing" <br />(34:38) A "weird flex" story <br />(36:49) Change is inevitable <br />(40:20) What's next for the Cremation Society of Maryland? <br />(42:30) What Chris thinks deathcare looks like in 10 years? <br />(43:58) Chris' magic bullet<br /><br />For Innovative Funeral Directors Blazing a Trail. Find us at https://directcremation.com<br />Listen on Spotify or Apple PodcastsWant to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com