Connecting Point's Ulysses Palencia Talks 211

If you live in Nevada County, you’ve probably heard of 211 — but how much do you really know about it? What exactly is 211? How does it operate, and who does it stand to benefit?KVMR News Director Cláudio Mendonça spoke 211’s Contact Center Manager, Ulysses Palencia, to learn more about his role within the organization, as well as the hotline’s role in the greater sphere of our community.