CREAZEE Sprint 2: Antonella Pastore on Design Thinking, Process Modeling, and Decision-Making

Massimo Curatella (CREAZEE Sprint) and Antonella Pastore (Information Architect, Human-Centred Designer) discuss the design of complex processes with multiple stakeholders in the world of no-profits. CREAZEE: https://creazee.com Youtube Channel: https://youtube.com/@creazee_com HOSTS Massimo Curatella: https://curatella.com Antonella Pastore: https://www.linkedin.com/in/antonellapastore/ SUMMARY The CREAZEE Sprint 2 session featured a conversation between Massimo Curatella and Antonella Pastore, an expert in human-centered design and information architecture. The discussion explored the power of design thinking, process modeling, decision-making, and collaboration in problem-solving. They emphasized the importance of understanding human needs to inform design objectives and technology use. The role of visual scribing or annotation was discussed, facilitating emergent ideas in conversations, but they cautioned that it has its pros and cons. A key part of their conversation was about setting a guide or agenda in qualitative interviews to cover desired topics without losing the potential for emerging ideas. They explored the value of continuous dialogue and iterative conversation, highlighting the creation of new knowledge through connections and synthesis. Antonella shared her approach to work, emphasizing collaboration and building on previous discussions, rather than duplicating work. The concept of co-creating a process map was addressed, explaining how it makes the system and its potential inefficiencies visible to everyone involved. The dialogue acknowledged the evolving nature of complex systems, and the idea of finding leverage points in a system was connected to Donella Meadows' work. Finally, the conversation touched upon managing information overload, and Antonella's strategy to apply effective filters to handle a large quantity of information. VISUAL NOTES https://app.mural.co/t/collab1....084/m/collab1084/168 Index Introduction and Conversation Purpose with Antonella Pastore Antonella's Role as a Human-Centered Designer and research in the tech field The Relationship Between Information Architecture and Human-Centered Design Journey to Human-centered Design: Antonella's transition from information architecture to human-centered design Visual Thinking vs Textual Approach The Role of Visualization: Discussing pros and cons of visual scribing The Interview Process: Generative interviews, listening and focusing on emerging ideas The Role of Trust in Open Conversations Continuous Conversation and Iterative Learning Compounding Knowledge: Using building blocks to create networked thinking and knowledge The Potential for Collaboration through Shared Notes and Conversations Enjoyment in Collaboration: Discussing the pleasure of collaborative exploration. Collaborative Review: Seeing Through Each Other's Eyes Differences in Synthesis and Individual Connections in Process Modeling Collaboration vs Duplication: Building Upon Established Synthesis Importance of Personal Reflection and Contribution in Synthesis