Customer Experience Unmasked: Debunking Common CX Myths

Customer Experience Unmasked: Debunking Common CX Myths Are you tired of being misled by common myths about customer experience? In this engaging podcast, I dive deep into the world of customer experience to uncover the truth and provide valuable insights to create memorable customer experiences. Join me as we shatter:Myth 1: Customer Experience is Customer ServiceMyth 2: You can't please everyone.Myth 3: Customer experience is too expensive.Myth 4: Customer experience is only relevant to big companies.Myth 5: Customer experience is all about technology.But that's not all! I provide actionable tips for creating a positive customer experience. Join me as I debunk customer experience myths and equip churches and SMEs with the knowledge and strategies needed to thrive in the competitive landscape. Don't miss out on this opportunity to transform your business and leave a lasting impression on your valued customers. Tune in to "Customer Experience Unmasked" and unlock the secrets to building extraordinary customer relationships.CONNECT WITH ME:Visit my website at https://amplifycoach.bizSay hello on social:Facebook: https://www.facebook.com/ampli....fybusinesscoach/Yout https://www.youtube.com/@ampli....fyyourbussinessLinke https://www.linkedin.com/in/odettedebeerInstagram: https://www.instagram.com/ampl....ify_business_coachin https://substack.com/profile/6....8292795-business-wit https://discord.gg/rRvk8pmTTelegram: https://t.me/+w20N6XZZBSI4NDVkAbout OdetteOdette de Beer is the Managing Director and co-founder of Amplify Business Coaching and Consulting. With over a decade’s experience in business growth and customer experience design, Odette has quickly become the go-to voice for growing a business. She began her career as a business growth and optimisation specialist at Standard Bank, one of South Africa’s big four banks, before establishing herself as a growth specialist and customer advocate in financial services. This saw her design customer-centric experiences that resulted in tangible revenue growth. She worked closely with the financial regulators in South Africa to ensure that South Africa’s largest privately-owned insurer complies with and lives up to customer regulations. Odette co-founded Amplify Business Coaching and Consulting, seeking to disrupt the ‘ business coaching’ space, which was not equipping entrepreneurs to break out of the rat race but merely teaching them how to be more efficient in the rat race. Odette now works with Churches and Service-Based Businesses to equip them to communicate value in ways that result in predictable recurring revenue and build teams that deliver a return on investment and build a community of raving fans. Odette’s extensive experience with business growth has ignited a desire to raise the bar for entrepreneurs globally. The era of trading time for money is over. The time has come for talented entrepreneurs to get recognised and paid their worth. Through her expertise in customer experience, Odette helps her clients put customers first in everything they do. In her opinion, the future of competitive advantage lies in providing exceptional customer experiences and products built around customer needs. She helps her clients achieve stability, predictability, and scalability by converting unpredictable revenue into recurring revenue models.