Ep 123 - Customer-Centric Agencies Need Modernized Networks to Deliver Exceptional Service

Applications and hardware are central to the public sector’s ability to provide better citizen experiences, but without a modernized network, agencies have difficulty being truly customer centric. Legacy network infrastructure not only impacts service delivery, but also carries additional risk in the form of weaker cyber defenses. Meeting the goals laid out in the 2021 Executive Order on Transforming Federal Customer Service requires public sector agencies to transform not only their tools and equipment, but also the networks that support them. In this episode of the Government Technology Insider podcast, we spoke with Campbell Palmer, Vice President of Public Sector Solutions Architecture at Lumen, to learn more about how modernizing agency networks helps them protect data and serve citizens.