Episode 122 - Justin Kidd and Tom Morgan from ITTC 2023

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How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.Topics Discussed: [00:00:06] Controversial New Yorker mocks his badge.
[00:05:37] Rock drummer turned car dealership employee turned marine tech.
[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.
[00:13:41] Service manager challenges the technician, who exceeds expectations.
[00:16:26] Efficient method earns big but causes trouble.
[00:19:03] Using tools efficiently and getting positive results.
[00:23:51] From music to cars, finding my path.
[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.
[00:29:00] Accidents became an opportunity, leading to success.
[00:33:12] IPR connector issue causes high oil pressure.
[00:37:16] IScan saves money. Check VGT for issues.
[00:38:25] Recalled trucks pose problems for dealers and customers.
[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.
[00:46:42] Chevys have faulty turbo engines.
[00:51:29] Strange events lead to a man buying a car.
[00:55:44] Expensive European remake, old cars are making a comeback.
[00:57:11] Invest in cool factor, if you can