"If you think you can do a job, apply for it – even if you don’t meet all of the qualifications!" Kristina Wagers is a Principal Solutions Architect at Gainwell Technologies; she is part of the Conversation Design Team for Gainwell's Interactive Voice Response (IVR) technology. After starting out as a biology major, she switched to English Language and Literature and then earned her Master’s in Applied Linguistics through the University of Birmingham, specializing in discourse analysis and sociolinguistics. She’s also been an English language instructor in Europe and the US. Kristina Wagers on LinkedIn The Professor is Out (Facebook group) Conversation Design Institute Topics include - teaching English - TEFL - transferable skills - discourse analysis - sociolinguistics - market research - conversation design - chatbots - self-care

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