Episode 575: Horst Schulze Sets the Record Straight on The Origin of “My Pleasure” at Chick-Fil-A, The Secret to Staying Curious, Fit, and Contributing at Age 84, and The Power of Not Being Average

Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase ‘my pleasure’ to replace ‘you’re welcome,’ and why it matters. He also shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return. Welcome to Episode 575 of the podcast. Listen and access the show notes below or search for the Carey Nieuwhof Leadership Podcast on Apple Podcasts or wherever you get your podcasts and listen for free. Guest Links
Horst Schulze Website | Twitter | LinkedIn | Instagram Episode Links BELAY Solutions “If I don’t do it, it won’t get done.” We’ve all fallen victim to that mindset. Thinking we’re the only ones capable or willing to do the important things and every other thing on the list.  But, that can’t be further from the truth. There are many servant-hearted, qualified people who can help with that list. Because no one can do it all alone– you have a Kingdom to serve.  To get the things done that only you can do, delegation is a must.  BELAY’s modern staffing solutions have been helping busy leaders like you delegate the details for over a decade. With BELAY, you can get intentionally paired with a U.S.-based Virtual Assistant, Accounting Specialist, or Social Media Manager and level up your church through the power of delegation. To help you get started, BELAY is offering a free resource, The Top 25 Tasks a Pastor Can Delegate to an Assistant, that gives you actionable steps to successfully rele