From Meh to Marvelous

The goal of communication in any organization is for the recipient to think, feel, or do something. Most often, the outcome we seek is a behavior: We want the recipient to do more of what they’re already doing, do something differently, or do something new. Conveying information alone will rarely inspire someone to action. That requires communicators to add creativity to the mix. In this Circle of Fellows episode, four IABC Fellows explore the application of creativity to business outcomes, including the various approaches one might take, the differences between influencing employees and other stakeholders, and convincing leadership that creativity is an appropriate business communication technique. About the panel Shel Holtz, SCMP, ABC, IABC Fellow, is senior director of communication at Webcor, a California commercial general contractor and builder headquartered in San Francisco. Shel joined Webcor after 21 years as an independent consultant helping large organizations weave new technologies into their communication strategies and tactics. He also consulted on internal communications, crisis communication, leadership communication, and more. Before starting Holtz Communication + Technology in 1996, Shel had led communication departments at two Fortune 500 companies and spent five years working for human resources consulting firms. The author or co-author of six communication-themed books, Shel and his co-host, Neville Hobson, have presented the “For Immediate Release” podcast since January 2005, making it the first and longest-running communication-focused podcast.