Gary Ross Part 2

Does your organisation use a “style manual”? Are you expected to conform to a particular way of communicating in writing whether its email, IM or letters? This week we explore Gary’s must haves for getting communication right. There are three things he considers the number 1 essential (yes, three things tied for the number 1 spot!). Most of us get the first two, but we fall short on the third. Do you know what it is? You’ll have to listen to find out