Is AI better at QA than a human in the contact center? With Giles Potter

Tune in today with our special guest from Auckland, Giles Potter of Great Outcomes! Giles drops golden nugget after nugget as we tackle the argument of AI in the Contact Center and its role in Quality Assurance. You’ll hear about Giles’ path from the automotive sector to starting his own business to ultimately help customers improve their Customer Experience! There are tons of tips and lessons learned you won’t want to miss. Josh Lupresto: [00:00:00] Welcome to the podcast that is designed to fuel your success in selling technology solutions. I’m your host, Josh Lupresto, SVP of Sales Engineering at Telarus, and this is Next level Biz Tech. Everybody. Welcome back to the final track. On this episode, we are talking about what everybody wants to hear about, of course, ai. More specifically, we are wrapping up the track titled, is AI better than a Human Being for Quality? In the contact center amongst the contact center agents. Nobody better than our farthest reaching guest ever on the podcast. Mr. Giles Potter from Great outcomes comin