Jillian Bejtlich - Understanding the equation of superusers

🤙🏻 About the Guest - Jillian Bejtlich has experience of building and leading community teams for over a decade. She is a data nerd and was previously the Director of Community at Zapier. She has also worked at BAE Systems, Autodesk and Community Roundtable🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.🤙🏻 Timestamps0:00 - Introduction to the podcast1:49 - Jillian’s introduction4:23 - The non-linearity of Jillian’s community-building career11:01 - The similarities in the skillset of a scientist and a community builder14:47 - The formula to define superusers17:30 - The different sets of superusers22:15 - The ACE framework26:19 - Figuring out the user journey30:57 - Building superuser for a new community/product37:52 - Impact of AI in community building46:21 - The role of community in the no-code industry53:55 - Moderation challenges in community1:01:29 - advice for people who are into data and community1:10:08 - What’s the next challenge for Jillian?🤙🏻 Where to find Jillian Bejtlich  - https://www.linkedin.com/in/jillianbejtlich/🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20