Kelly Ann Doherty: Multiple Channels. Multiple Times.

Practice. Practice. Practice. That is the advice from my guest, Kelly Ann Doherty. Kelly Ann is the Chief Administrative Officer for Mr. Cooper where she has responsibility for HR, Corporate Communications, Brand Marketing, DEI, and much more. In this episode we discuss why you need to communicate via multiple channels multiple times, the importance of authenticity, and how practice will transform your skills. I hope you enjoy. Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond<br />► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/<br />► Connect with Kelly Ann on LinkedIn: https://www.linkedin.com/in/kelly-ann-doherty/<br />► Subscribe to the podcast: https://communicast.simplecast.com/<br />► Learn more about Communispond: https:www.communispond.com<br /> Key Points:Kellyanne's career journey and passion for communication [00:01:04]Kellyanne shares her career journey and how her passion for communication started from a young age. The key attributes of a great communicator [00:06:02]Kellyanne discusses the importance of knowing your audience, using the right communication modalities, and making an impact with your words. The concept of campaigns for communications [00:09:37]Using multiple channels and repetition to effectively communicate messages to team members. The importance of authenticity in storytelling [00:10:53]Stripping away formality and connecting with individuals through informal and authentic communication. Experimentation and adapting to changing communication trends [00:12:09]Being willing to try new communication methods, such as videos and viral content, to reach employees effectively. The importance of tailoring communication [00:19:28]Understanding the audience and tailoring communication to their needs and preferences. The value of practice in communication [00:20:29]The benefits of practicing conversations and presentations to improve communication skills. The impact of passion and authenticity in communication [00:24:42]The role of passion and authenticity in building trust and inspiring others in communication. Ginger Heritage and the Importance of Storytelling in Employee Communications [00:29:11]Ginger Heritage's emphasis on storytelling in employee communications and the importance of asking team members about their culture needs. The Impact of a First Boss on Career Growth [00:30:45]The profound impact of a first boss on career trajectory and the importance of a good people leader. Advice on Developing Communication Skills: Practice and Listening [00:34:23]The significance of practicing communication skills and the importance of listening in effective communication.