Max Pete - Empathy and preparation are two keys that unlock great customer support

🤙🏻 About the Guest -  With over 5 years of experience in community building, Max Pete is passionate about building communities that spark impactful change.🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.🤙🏻 Timestamps02:33: Max’s observations at SuperHi leading a creator community.09:21: How did he empower the active members12:33: Handling the conflict between selfless support and rewarding it16:88: Balancing KPIs of the community22:19: Moderation in community30:00: The worst ways to do support33:52: Transitioning between different community platforms42:13: Supporting the community to adapt to a new platform45:55: Outro to the podcast🤙🏻 Where to find Max Pete - https://www.linkedin.com/in/maxpete🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20