Meeting the Customer Where They Are with Carrie Aivaliotis

In today’s episode, Christina talks to Carrie Coker Aivaliotis, Senior Director for Market Planning at LexisNexis Risk Solutions.Carrie is a multi-functional leader with a 25-year track record in consumer data services, developing and expanding industry access, partnerships, and strategies. Her specialties include extensive credit bureau experience in a resell environment, from back-office operations to executive negotiation. Today, they discuss the importance of meeting the customer where they are in terms of communication methods, the implications of the shared wallet, and how the next generation of student loan payees will change the way the collections space currently operates.Carrie’s LinkedIn: https://www.linkedin.com/in/carriec1/