Omnichannel Bliss: On a Unified Customer Experience

Humana’s Holly Kessinger and NTT DATA’s Robert Elliott on omnichannel strategy at large organizationsOmnichannel strategy is all about combining the head and the heart. This week on Catalyst, Humana’s Holly Kessinger and NTT DATA’s Robert Elliott chat with Clinton about how to drive experience transformation at large enterprises. Holly shares her thoughts on how she approaches creating consistent customer experiences across multiple platforms for millions of people. She shares tips on how to keep teams motivated and how to enable them to work cross functionally. Links: Humana