Prasanna Nathan - Aetna tech exec on the importance of digital transformation in insurance distribution

Prasanna Nathan, Digital Delivery and Innovation Leader at Aetna, discusses the importance of customer focus, digital transformation, and collaboration.  Prasanna focuses on how FMOs need better reporting tools, but a one-size-fits-all solution doesn’t work, so FMOs and Carriers need to partner with technology firms to enable customized solutions. You’ll hear about:Reporting toolsDigital innovationAgent appetite for digital toolsThe importance of cross-sellingInsurance Innovation, brought to you by e123 - the premiere life and health distribution management system.