Sharon McBride on Helping Others With a Servant’s Heart - Chief Influencer - Episode # 016

Sharon McBride is the Global Head of Mobilization at DoorDash. Sharon is a pioneer in the field of public affairs and grassroots mobilization, both in the United States and around the globe. She believes fervently in giving people a voice in government, and throughout her career, she's advocated for workers and small businesses, helping them connect with policymakers. Sharon joins Host Anthony Shop to share what it means to help others with a servant’s heart, the importance of in-person interactions with customers, and how to take the first steps toward building influence.
This episode is a special, live recording that was filmed at the George Washington University Graduate School of Political Management in collaboration with the George Washington University College of Professional Studies. 
Takeaways: Being an advocate for others can be particularly fulfilling because you are amplifying the voices of those folks who don't think they have a voice. Regardless of the situation, if you have connections or a platform, you should use your means to share the message of those who need to be heard. Elected officials in Washington, D.C. really do want to hear what their constituents have to say and what issues impact them. Those officials genuinely want to represent the opinions and concerns of those they serve. Spend time with your customers both in-person and over the phone. These two methods of communication are much more valuable compared to text-based communication such as email. These high-value touchpoints build the relationship with the customer. To truly understand the perspectives of people that you serve, you need to walk a mile in their shoes. For example, Sharon shared that even those in Doordash’s C-Suite take part in “we-dashes” where they deliver actual Doordash orders to really understand what the experience is like for dashers. If you struggle with promoting yourself, your company, or your accomplishments, pivot to elevating team members, peers, etc.  The first step toward influencing your community, neighborhood, and family is to start with bettering yourself, your family, your community, etc. Once you start making a difference that change will compound, gradually building to an immense total impact.
Quote of the Show:“I believe the best way to influence either in a small way or in a large way, is to approach everything with a servant's heart.” - Sharon McBride
Links: LinkedIn: https://www.linkedin.com/in/sharon-mcbride-advocate/  Doordash Careers Website: https://careers.doordash.com/