The 10-Star Experience: Understanding Client Needs and Collaborating with Marketing Agencies

Rami Jahedi, CEO of Black Ops Agency, shares his journey from being a dishwasher to becoming a successful restaurateur and eventually running a marketing agency. He emphasizes the importance of patience, consistency, and having a clear plan to achieve success. Rami also discusses the CEO model, digital foundations and marketing transformation. He highlights the significance of providing a 10-star experience to clients, understanding their needs, and collaborating with other marketing agencies. Furthermore, Rami emphasizes the value of understanding client needs in the marketing industry, listening to clients, and providing suitable solutions instead of pushing sales. Collaboration between marketing agencies is also essential for growth and success for all parties involved.
Rami Jahedi is currently the CEO of Black Ops Agency, a digital marketing firm based in Austin, Texas. He has been in this role since June 2014. Black Ops Agency specializes in various internet services, including Google photography, video production, and social media marketing, helping businesses grow in the digital landscape. Rami's leadership emphasizes transparency and community engagement, making sure clients stay updated on the latest internet trends. Here are a few of the topics we’ll discuss on this episode of Masters in Marketing Agency:
Focusing on creating a great client experience to drive word-of-mouth marketing. Rami’s background in the restaurant industry helped shape their approach to building relationships in the digital world. Collaborate with marketing agencies to provide comprehensive services. Focus on building relationships and helping others succeed. Highlighting the importance of employee well-being versus prioritizing profits. Embracing everyday life and not overthinking it
Resources: Black Ops Agency Talk2Rami DevNoodle Purple Cow by Seth Godin Talk2Rami Podcast on Apple
Connect with Rami Jahedi: LinkedIn Instagram Facebook YouTube Connect with our hosts: Josh Hoffman - LinkedIn Alex Garashchenko - LinkedIn
Quotables: 20:06 - “It's not about the business. We're building relationship with people. It doesn't matter. You run digital marketing, you run a bakery, restaurant, insurance, you have to get to that relationship. You got to build a trust, as in marriage, it is like communication. And how you're going to build that by bullshitting people and not going to work. It's not going to work. And you have to be open to be interested to listen to people's story. And then when you hear that, and you say, oh my God, and be able to put yourself in their shoes and not look at them as how can I milk this cow that doesn't work. We have clients that they had a budget for $20,000, and I said, no, that's not going to cost. You just need three or $4,000 a month. He said, what?” 12:10 - “During my whole life, what I did and what made me successful to who I am today was because of the people. Because of the people that they guide me, they help me, they lift me up and, they helped me to get where I'm at today. And that did not happen by me not connecting with people. Basically, my philosophy is this, we all social animals, we all con