The Accessible and Inclusive Tourism Toolkit for Businesses, with Emily Yates

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, Founder of Rubber Cheese.<br /><br />Download the Rubber Cheese 2023 Visitor Attraction Website Report - the annual benchmark statistics for the attractions sector.<br /><br />If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in this podcastCompetition ends on 29th March 2024. The winner will be contacted via Twitter. Show references: https://www.linkedin.com/in/em....ily-rose-yates/https VisitEngland Accessible and Inclusive Tourism Toolkit for BusinessesEmily Yates is a wheelchair user with cerebral palsy living in Glasgow, Scotland. She loves to write, travel and is a real pink hair enthusiast. Emily has over a decade of experience as an accessibility consultant. Now the Head of Accessibility and Inclusive Design at Mima, Emily has worked with large transport, culture and heritage and global events organisations such as Heathrow Airport, COP28, the Science Museum Group and the Rio 2016 Olympic and Paralympic Games to further their physical, social and digital accessibility measures.She has also worked with the Council of Europe, international travel networks, and sat on equality boards advising various sporting, transport and travel organisations on their access and inclusion agendas.<br />Emily frequently presents and writes on disability issues, having fronted several documentaries for BBC Three and written for the Guardian, the Independent and Telegraph Travel. She also authored the Lonely Planet Guide to Accessible Rio de Janeiro.  Transcription:  Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson. In today’s podcast I speak with Emily Yates, Head of Accessibility and Inclusive Design, at Mima.Mima worked alongside Visit Britain to co create the Accessible and Inclusive Tourism Toolkit for Businesses, which aims to act as the resource for travel, tourism and hospitality organisations.Emily and I discuss how it was created, why it is such a vital resource, and how it will evolve over time.If you like what you hear, you can subscribe on all the usual channels by searching Skip the Queue. Kelly Molson: Hi, Emily. It's lovely to have you on the podcast today. Thanks for coming on and joining me and at very short notice, too. Appreciate it. Emily Yates: Not at al