The Power of Bottom-Up Feedback in Organizational Transformation

Summary: In this episode of the HR Impact show, Dr. Jim, our resident talent strategy expert, invites Melissa Hinshaw to unpack the story behind Lone Star College's remarkable cultural transformation. As the executive director of organizational development, Melissa brings a unique perspective, with her journey from a student to a top-tier executive position framing her approach to large-scale change within an educational institution.Melissa Hinshaw shares how her role integrates her affinity for both social sciences and education to foster organizational development. The conversation delves into the practical steps and strategic considerations necessary for nurturing a bottom-up culture in a vast institution with thousands of employees. Melissa provides a blueprint for others to champion successful cultural shifts within their organizations, emphasizing the need for inclusive stakeholder engagement and iterative feedback processes.
Key Takeaways: Building a transformative organizational culture requires bottom-up feedback and the inclusion of diverse perspectives from all organizational levels.To foster lasting change, it's essential to align cultural initiatives with strategic organizational goals and maintain a clear line of communication.Creating a steering committee can help to maintain momentum and ensure ongoing management and evolution of cultural initiatives.Melissa's journey from a Lone Star College student to an executive showcases the importance of understanding various stakeholder perspectives in implementing effective organizational development strategies.Resistance to change is a natural part of the transformation process, but a focus on engaged stakeholders rather than naysayers can keep the initiative on course.
Chapters: 0:02:44 Melissa explains the size and scope of Lone Star College and the challenges of building a culture in such a large organization.0:06:28 Melissa shares the importance of experimentation and innovation in a large organization and how to maintain an innovation mindset.0:11:03 Melissa reflects on the importance of bottom-up feedback in the cultural transformation at Lone Star College.0:16:23 Prioritizing areas of opportunity based on strategic initiatives0:24:58 Hearing out perspectives and validating them against organizational beliefs0:27:16 Involving stakeholders to develop cultural beliefs and values0:29:18 People-driven transformation is key for success
Connect with Dr. Jim: linkedin.com/in/drjimk Connect with CT: linkedin.com/in/cheetung Connect with Melissa Hinshaw: linkedin.com/in/melissa-hinshaw-4771b220Music Credit: winning elevation - Hot_DopeJoin us at HR Impact to learn and connect with a community of HR leaders just like you. This is the space where top people leaders share actionable insights and practical playbooks in fostering a high-performing workplace of the future.Sign up as a member today for community updates on the latest HR resources and exclusive event invites: www