Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas

The CX Goalkeeper had the great opportunity to interview Melanie MingasLinkedIn Headline: Editor-in-chief, CX Network, IQPC DigitalHighlights:00:00 Game Start00:34 Melanie's introduction01:51 Melanie's Values03:01 The Evolution of CX05:57 Digital CX12:39 Data17:40 Conversational AI21:06 Automation23:30 Sustainability27:16 The Impact on CX Professionals31:29 The Future33:46 Book Suggestion35:43 Contact Details36:09 Golden Nugget and much moreMelanie's Contact Details:Melanie.Mingas@iqpc.comhttps://www.linkedin.com/in/me....lanie-mingas-8351b81