What happens if you call 911 and get put on hold?

In many places across Canada, outdated 911 systems are strapped for operators and barely holding on to functionality. That has led to some people calling with emergencies—like a Brampton, Ont. family dealing with a home invasion—not being able to get through to an operator. It should go without saying that if 911 doesn't work properly, lives are at risk ... yet here we are.What are the problems here? A combination of factors that are creating a serious problem. What's being done about it? Lots, but not fast enough. How do we modernize and adequately staff Canada's most critical phone number?GUEST: Graeme Frisque, reporter, Brampton Guardian and Mississauga News