What is Shrinkage?

What is Shrinkage? A question that has been asked many, many times.  Mark Beards, WFM Consultant at Calabrio and Dave Hoekstra attempt to break it all down.  Answers to questions like, How do I define shrinkage? What should shrinkage include? What are the different types of shrinkage?  Answers to all of that and more on the latest episode of Calabrio Shorts!