Why Many 911 Centers Struggle to Locate Cellphone Callers

Many 911 call centers throughout the country still rely on decades-old technology that uses landlines. That means dispatchers can have a hard time locating a caller and can’t receive texts or pictures. WSJ CIO Journal reporter Isabelle Bousquette joins host Zoe Thomas to explain how this happened and what can be done to modernize their communications infrastructure. Learn more about your ad choices. Visit megaphone.fm/adchoices