411 (EN) • VIERKLANG Strategy • Owner & CEO • Sven Gebhard • GC-heat

How do I create an attractive workplace where good people want to come to work and stay? Sven Gephardt's successful forward-thinking leadership approach: “Happy Continuum” Meaning, happy employees lead to happy customers. Happy customers lead to a happy/successful company. Executive Summary from the podcast interview with Sven Gebhard, Owner & CEO of GC-heat: FROM INTERNATIONAL CORPORATION TO GERMAN MITTELSTAND Sven experienced various international corporate cultures. He moved from Vodafone's global structure to the German Mittelstand company “GC-heat”. Sven first encountered the VIERKLANG Model in 2005 and has been working with it since. CREATING AN ATTRACTIVE WORKPLACE FOR EVERYONE He successfully transformed GC-heat from a company where “I could get none of my friends to work here” to an attractive workplace where “good people want to come to work here and stay”. IMPACTFUL EMPLOYEE FEEDBACK Act on easy changes immediately; culture change took time. Objective was to nurture self-reliant employees taking responsibility. PEOPLE & MINDSET People are the key factor in business. Use the "Happy Continuum": happy employees lead to happy customers. Happy customers lead to a happy/successful company. IMPLEMENTATION & WORK CULTURE Introduce Lean Management to improve efficiency. Emphasize "working smarter, not harder". Share weekly inspirational quotes to boost morale. JC-HEAT'S UNIQUE APPROACH Company doesn't sell just products, but peace of mind. Ensure products bring reliability and value to clients. VALUES & LEADERSHIP Core values: Partnership, Commitment, and Flexibility. Focus on long-term relationships with stakeholders. Hiring emphasizes alignment with company values. FUTURE PERSPECTIVE Continuous re-evaluation and adaptability is key.