Are Automations, Boundaries & Systems a Buzzkill for Client Experience?

Welcome to another episode of The Modern Hairstylist Podcast, a business podcast for independent hairstylists hosted by me, Hunter Donia. <br/><br/>In this episode titled "Are Automations, Boundaries & Systems a Buzzkill for Client Experience?", I explore the misconceptions surrounding technology and automation in the salon industry.  I speak about the importance of maintaining a human touch while leveraging technology to enhance the client experience.<br/><br/>Did you know that you can utilize an easy form to send personalized emails to clients, including personal notes, retail recommendations, maintenance instructions, and booking suggestions. By automating these emails, you can demonstrate their attention to detail and create a more personalized experience.<br/><br/>The episode also delves into the benefits of automation for new client retention, the importance of following up with clients and addressing any concerns or questions they may have after their first visit. By automating follow-up emails, you can significantly increase new client retention rates and build trust with your clientele.<br/><br/>I want to remind you that you should take responsibility as customer experience designers and ensure that your client's expectations align with your business practices.  By seeking client feedback and making the client experience more convenient, you can cultivate loyalty and trust.<br/><br/>Past episodes referenced in this episode:  5 Unique Metrics to Track The Health of Your BusinessStreamline your business with user-friendly forms. Join Jotform here! Let's connect on Instagram!