Building High Value Customer Relationships in Your Shop

We spoke with Helaine Kurot, owner of 360 Automotive in Cottonwood, AZ, about her shop management experience. This podcast episode covers:[00:02:01] - First job in the auto repair industry[00:03:12] - Early career lessons and applying them forward [00:04:36] - Specializing in diagnostics and electrical repairs [00:06:25] - Family and friend reactions to starting a shop [00:08:05] - Building a community among local shops [00:10:00] - Strategic planning to grow your business[00:15:20] - Creating an inviting industry[00:21:05] - Focusing on high value customers [00:24:47] - Advice for fellow shop owners AutoLeap provides an all-in-one, cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.Learn about AutoLeap: https://tinyurl.com/2763rt97Schedule a free demo: https://tinyurl.com/mp27n6ck