Customer Experience Upping your Customer Service game with Ty Givens

Ty Givens is a CX expert and advisor to companies that want to improve and scale customer experience. With the team she’s built at CX Collective they tackle everything from workforce management and training, to process improvement, and CRM implementation. As she describes it – they’re rebuilding the plane whilst in flight! AND achieving ROI upwards of 60% for their clients – now that’s worth the investment.We're exploring just how to attack the process of massively improving the heart of your customer experience- your customer services activity.Get all the links and resources we mention at KeepOptimising.comEpisode sponsored by Klaviyo<br/><br/>This podcast uses the following third-party services for analysis: <br/><br/>Chartable - https://chartable.com/privacy