Customer Science with Colin Shaw

The CX Goalkeeper had the great opportunity to interview Colin ShawLinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of 'The Intuitive Customer' in Top 5% | Best-selling Author x 7 | Conference SpeakerHighlights:00:00 Game Start00:51 Colin's introduction06:19 Colin's values08:31 The customer satisfaction index09:56 No single silver bullet in customer experience11:04 Customer Science15:29 Data21:49 Behavioral science31:08 Artificial Intelligence35:44 An example: Apple37:19 The Future of CX38:40 Colin's book suggestion40:04 Colin's contact details41:08 Colin's Golden Nugget and much more on https://www.cxgoalkeeper.com/C....olinShaw#cxgoalkeepe #customerexperience #podcast #leadership#artificialintelligence #data #customerscience #behaviouralscience